PRE-ORDER & RETURNS
Why pre-order and what are the advantages?
We believe pre-ordering is the future of Sustainable Fashion. With pre-ordering we are preventing overproducing and reducing the waste. Latest psychological research agreed that impulse buying it’s damaging us mentally. You will have longer waiting time between purchasing the order and receiving it, which automatically will encourage you to buy thoughtfully and consciously. Delivery times may vary for pre-orders.
When do I need to pay?
Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out.
Can I cancel a pre-order item?
If you have changed your mind about the product purchased in pre-order, you can easily cancel the item by contacting us at firstname.lastname@example.org. Pre-orders may be cancelled within three hours from the purchase.
How long will it take to ship out my pre-order?
Waiting times vary from article to article. Usually, the estimated waiting time is 6 weeks from the date of purchasing the product. If the item you like it’s for a special occasion and you need it a bit quicker, please get in touch and we will try to speed up the process.
UK - £3.99
EU - £4.99
USA/Worldwide - £11.99
*Orders placed on Friday will be delivered on Monday. Orders placed on Saturday/Sunday will be delivered on Tuesday. In remote areas, shipment can take up to 2 days.
Purchases can be returned within 7 days after the receipt of items. You have the right to open the package, but products must be returned unused and with all its original packaging and tags on the clothes in perfect conditions. You will receive a reimbursement for the value of the returned item(s) within 7 days after the product has returned to our warehouse. We are entitled to withhold reimbursement until we have received the goods back from you or until you have produced evidence of having sent back the goods.
*Please be aware that it can take up to 10 working days until the refunded amount is visible in your bank account.